As other have stated, the fulfillment is horrid and their communication is even worse. I order 4 simples things (medals and pins) and they have been on "back-order" for nearly 2 months now (when i see same things available on others sites). I have asked about my order 3 times and all three times, it's been same thing - xxx is on back order. I have asked for my money back, we will see it that happens. BUYER BEWARE.