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Tyler D.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology

Member since February 2016

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1 Review by Tyler

VidFall
2/28/16
The basic idea of Vidfall is that a group of people all watch the same item that is for sale, lowering in price as those watching watch video advertisements, until somebody buys the item, and then it moves on to the next item. They sometimes over-value items with "market" prices that are not really market value, but such items usually drop below actual list prices before selling. Nothing ever goes below $0.51 since though, they hard cap the price at $0.51, though it isn't stated anywhere on the site. If nobody chooses to buy an item at $0.51, it will sit there, even as people continue to watch.
There is also a rewards system for the website. It generally equates to 10,000 rewards points being worth $1. Of course, you don't spend them when buying the item, you spend them to lower the price before you buy. Anyone else can snipe it away at sudden price drops like that, so you are required to be quick if you want to take advantage of your own reward points. Additionally, the hard cap on prices is still in effect, but it doesn't give any warning or indication of this. You can easily waste rewards points on an item at the price cap if you are unaware.
The reward system also benefits streaking, signing on and viewing and voting on a sponsored video daily. This system is often bugged though, and is sometimes randomly reset. They say that you can have it restored by contacting their customer support.
The customer service is also pretty atrocious. I have used the site for most of a year, and over that time span, with less than 20 orders, I've had issues with 5 of them. They take an exceptional length of time to get back to any trouble (help chat is almost never online, so you have to resort to offline messaging), and the help is often not very effective. In ordering a Steam key, they gave me a used key, and then on complaining they gave me another used key, then told me that they would look to their supplier to figure the issue out. They never got back to me or refunded me.
Additionally, orders are not quick to be sent. They are often inconsistent in arrival times (somewhat bothersome for selling so many purely digital goods), and have had multiple orders take over a week to arrive, in spite of simply being codes for digital goods.

On top of it all, the site, in spite of priding itself on always having "Live" events, is at this point mostly offline. They used to keep at least one stream going at any given time, throughout the entire day, even if it was just to sell random Steam games. Now, the site has restricted itself to only selling items during sponsored events (and maybe it's a matter of personal preference, but the sponsored events seem to be pretty low quality streams targeted at stereotypical gamers).

Overall, I really want to like Vidfall. I love the idea. The concept has potential. Not with Vidfall though. It is continually failing to meet expectations, and generally a pain to use.
Pros:
-Good Idea
-Sometimes good deals
-Has a rewards system
Cons:
-Very bad customer service
-High rate of order problems
-Slow delivery time, even for digital goods
-Buggy rewards system
-Prone to auction sniping
-Unlabeled minimum price cap
-Lack of content outside minimal sponsored events

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