Unhappy C.

I have used Trustpilot before but lately they seem to flag every one of my genuine reviews. They even deleted a review recently I had written years ago. How can a review from years ago suddenly be problematic now? With at least one company, I have seen some positive reviews on Trustpilot that look suspicious to me. It feels that it has started to become a website where dishonest organisations are able to make themselves look good. I hope I am wrong.

Failure to Refund Money

The day I installed the app, I saw it was definitely not suitable for trading the way I need to. It was not in keeping with the marketing hype. Even though I reviewed the less than helpful Help documents and everything their bot told me, I could see trading would be a massive challenge, if not impossible.

Twice, I requested that my account be closed and my money given back and all I got was links to the same help files. Then when I threatened to report them to the relevant financial authorities, I was told I needed to request a withdrawal.

I did so on 29 October. Nothing has happened. I have not received my money. I just chatted to one of their agents and they said I had not made any such request. What! So I entered my banking details on their website as per my request just so that I could be told today I never requested a withdrawal! I want my money reimbursed. I have had problems with your company since the first day, and it seems they are just ongoing. Give me back my money if you are a legitimate company.

Also, stop sending me countless e-mails asking me to refer friends to your company. I would never do that to someone.

I ordered from Tacos A Gogo on 21 November. My order was cancelled. When I asked why, Grub Hub said the driver had a flat tyre and they had no back up driver. On 22 November, I tried again with another cancellation. Apparently Tacos a Gogo is closed even though their website says otherwise. I then tried to order from Dish Society. Grub Hub had promised me a discount but I was charged the full amount. I had to ask for my discount, which the agent then requested. A short while later my order was again cancelled (a third time). I contacted Grub Hub again. They claimed Dish Society cancelled it as the restaurant was not delivering on 22 November. I asked the agent to clarify: does Grub Hub deliver or do the restaurants deliver? She left the conversation without answering. What an absolutely frustrating experience and a complete waste of time.

I tried for about half an hour to buy a card but without success. It was easy enough to design the card but as soon as I logged in, my card disappeared. I had saved my card several times under different names (from desperation) but could not retrieve the card. The website is obsessed with sending me back to the home page when I try to find the cards I had told it to save. I tried with two devices: a cell phone and a laptop. I finally managed to save something to my account using the cell phone but when I logged in using the laptop, it was no longer in my account. What a mess. And you have to wait for the weekend to be over before you get customer service or else you have to spend money to make an international phone call. There is no chance I will make that phone call. They have just lost a sale from someone who used to buy from them.