Vicki F.

Order the Geneva bookcase. It was delivered damaged twice. Ballard's white glove service took the bookcase back under Return Authorization for full credit. Over the last 30+ days I have called the company 5 times to find out where the credit was. No communication at from Ballard's customer service. Finally today I received a partial credit. I had to call again to get the shipping refunded. Now they tell me it will be expedited - maybe 3-5 more days. This company does not want to refund your money even when their product is clearly defective. Their own delivery service flagged the problems and said..."this happens ALL THE TIME." Do yourself a favor and stay away.

When you place an order at Overstock.com it is presumed that the items are in stock since that is what they are selling - overstocked items. However, I actually had a situation where the item was not in stock and the the stock out was not disclosed for 5 days. I had to have the item and was forced to purchase it elsewhere. So I needed to cancel my back order. Overstock does not have a process for that because it is not allowed. It took 3 days of calling, chat sessions and emails to make it happen. Then and only then did they do it because it was 1) their fault and 2) I was moving and not in the position to receive the item when and if they ever shipped it! The process was extremely frustrating. Be forewarned. If it goes wrong with this company, it is hours and hours to make it right. Not worth it.