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I have tried for days in both side to order. Always an issue. And the site for not NOT FOUND....
Greetings Mr. Hartman
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern regarding your order #RC61655, your previous payments were getting declined due to an authentication process you needed to complete with your credit card company, to process the transaction.
In some cases, every credit card company or bank institution has different procedures to protect customers' inversions with different merchants.
However, remember that you could call us at +1 (800) 566-0238 or send us an email at info@rocketcigars.com if you need assistance while doing a payment.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team