Zandra P.

I ordered a velour dashmat cover (advertised as custom made for specific vehicle's make and model) for a new car. When is finally arrived, I put the mat onto the dashboard to let it relax from being rolled up in a box so it could fit to the dash. I could see right away that the mat did not fit my dash -- some areas were covered while other areas were left uncovered. After several days, there was still significant puckering, I notified CarCover regarding the problem, including pictures. The response was to tell me that the cover did fit my car eventho I could see it did not and I certainly would not use the misfit on my car. I requested a return authorization and prepaid return shipping label. The customer service person was so RUDE and unhelpful that I would NEVER do business with CarCoverUSA again! I return the dashcover in the exact condition in which it was received (new, velcroe strips included). The return shipping cost me just under $18. Eventho this company received the car dashcover, no refund was received. I disputed the charge with my credit card company, providing proof that the merchant had received the returned goods. This company then sent me an email stating it would send me to collections if I didn't pay them the cost of the goods plus $10! CarCoverUSA made it quite clear that I would not receive a refund and, in fact, the company neither processed a refund nor communicated intention to do so nor verification of receipt of the dashmat cover.
If CarCoverUSA's product does happen to fit, it might be ok to do business. However, IF you have to deal with its customer service -- you will be very disappointed and treated extremely rudely!
I informed this merchant that I would be posting a review and that the way I was treated would be included. The customer service person responded that they did "not respond to threats or extortion"...
Seriously!?!