Assurance Wireless Questions & Answers

Here’s what consumers have asked with answers from Assurance Wireless staff and previous consumers.

20 questions answered

0% answered in 1 day

Question:

What gov't dept do i complain to about assurance wireless? What gov't dept do i complain to about assurance wireless?

Answer:

The URL below will provide instructions on where and how to file complaints about/against Assurance Wireless. https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service

By Meri C. over a year old

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Question:

Can you request a flip phone instead of a smartphone? Can you request a flip phone instead of a smartphone?

Answer:

No they only have 1 phone, a UMX. They don't work you can't even call Costomer Service with it.

By Rhonda H. over a year old

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Question:

Will my replacement phone look like the last one Will my replacement phone look like the last one

Answer:

Mine didn't and I just had mine replaced! But both phones are a piece of junk! Do yourself a favor and do not sign up with this company?

By Maelinda Y. over a year old

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Question:

Where's my replacement phone

Answer:

I doubt it if you will ever get one and if you do you will wind up throwing it in the trash. Believe me.

By michael z. over a year old

Question:

I've had a successful experience with assurance wireless. give then a chance. how long has this company been in existence? please advise. I've had a successful experience with assurance wireless. give then a chance. how long has this company been in existence? please advise.

Answer:

A long time at least 10 years, They have always sucked, but believe it or not they are NOT the worst in the Gov phone biz but they working on getting that # 1 spot.

By over a year old

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Question:

How long does it take to recieve your phone after your approved How long does it take to recieve your phone after your approved

Answer:

First phone comes quick but I just got what they all replacement phone P. O. S something I paid for wouldn't give to 5 yr old totally garbage gonna call tomorrow fed communications commission these people ripping people and gov off

By Mike F. over a year old

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Question:

I have applied but they lost my application?i have to do it again? I have applied but they lost my application?i have to do it again?

Answer:

Had to apply three times to get one phone Super bad customer service

By Grace F. over a year old

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Question:

We have had terrible luck on a phone for my 93 year old father-in-law. we got a replacement phone around 6 moths ago and paid extra for a better phone We have had terrible luck on a phone for my 93 year old father-in-law. we got a replacement phone around 6 moths ago and paid extra for a better phone

Answer:

Don't even waste your time with these low lifes.they are crooks and liars.

By michael z. over a year old

Question:

Why assurance wireless networks is having problems? i rachel rambert can not make a call my device name: schok volt sv55, #1-347-734-6209 Why assurance wireless networks is having problems? i rachel rambert can not make a call my device name: schok volt sv55, #1-347-734-6209

Answer:

I have or had the same phone they are junk go with another company.

By michael z. over a year old

Question:

Hello, can someone tell me why there are 2 messaging apps on this phone?

Answer:

I sometimes can hear two people having a conversation on these cheap phones go with another company drop assurance like your calls get dropped.

By michael z. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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Assurance Wireless Questions & Answers

What gov't dept do i complain to about assurance wireless? What gov't dept do i complain to about assurance wireless?

Can you request a flip phone instead of a smartphone? Can you request a flip phone instead of a smartphone?

Will my replacement phone look like the last one Will my replacement phone look like the last one

Where's my replacement phone Where's my replacement phone

I've had a successful experience with assurance wireless. give then a chance. how long has this company been in existence? please advise. I've had a successful experience with assurance wireless. give then a chance. how long has this company been in existence? please advise.

How long does it take to recieve your phone after your approved How long does it take to recieve your phone after your approved

I have applied but they lost my application?i have to do it again? I have applied but they lost my application?i have to do it again?

Why assurance wireless networks is having problems? i rachel rambert can not make a call my device name: schok volt sv55, #1-347-734-6209 Why assurance wireless networks is having problems? i rachel rambert can not make a call my device name: schok volt sv55, #1-347-734-6209

Hello, can someone tell me why there are 2 messaging apps on this phone? Hello, can someone tell me why there are 2 messaging apps on this phone?

Can’t see your question? Ask to get answers from the Assurance Wireless staff and other customers.

Is this your business?

Where's my replacement phone

Hello, can someone tell me why there are 2 messaging apps on this phone?