Soft Surroundings Questions & Answers

Here’s what consumers have asked with answers from Soft Surroundings staff and previous consumers.

3 questions answered

0% answered in 1 day

Question:

I need the clothes by thanksgiving. in the past my orders have not all arrived within a couple of weeks. i'm afraid to place the order I need the clothes by thanksgiving. in the past my orders have not all arrived within a couple of weeks. i'm afraid to place the order

Answer:

I would have said, forget it. Their service is very slow, both receiving and especially returning. Plus the shipping to you is high and then you pay a terrible amount to return it. I won't buy from them again. Linda.

By Linda T. over a year old

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Question:

Why no ratings for items at soft surroundingswebsite? i won't order online because no feedback to help choose size, about fit, fabric...hiding?? Why no ratings for items at soft surroundingswebsite? i won't order online because no feedback to help choose size, about fit, fabric...hiding??

Answer:

There is obviously a valid reason that there are NO reviews of items on their website. And that's because the overwhelming satisfaction rate of most customers is horrible! Save your time and headache, and skip this company over.

By Debra A. over a year old

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Question:

I have read your reviews and they are alarming. customer service could use some training. I have read your reviews and they are alarming. customer service could use some training.

Answer:

I have no idea what you're talking about. I have never had a bad experience with Soft Surroundings and never fail to get compliments on my clothes.

By Bonnie O. over a year old

Question:

Made a multiple purchase. returned 2 items. it took 2-1/2 months to receive a refund. the refund was less than what i paid for the items. why is that?

Question:

If an item i paid full price for goes on sale within 14 day, can i get a refunded discount for my clothing item?

Question:

Why does clothing take so long to ship. i am looking in the catalog for clothes to take on vacation (its may 4th and they wont ship until mid june?

Question:

I would like to know in what country is your merchandise made...

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Soft Surroundings Questions & Answers

I need the clothes by thanksgiving. in the past my orders have not all arrived within a couple of weeks. i'm afraid to place the order I need the clothes by thanksgiving. in the past my orders have not all arrived within a couple of weeks. i'm afraid to place the order

Why no ratings for items at soft surroundingswebsite? i won't order online because no feedback to help choose size, about fit, fabric...hiding?? Why no ratings for items at soft surroundingswebsite? i won't order online because no feedback to help choose size, about fit, fabric...hiding??

I have read your reviews and they are alarming. customer service could use some training. I have read your reviews and they are alarming. customer service could use some training.

Made a multiple purchase. returned 2 items. it took 2-1/2 months to receive a refund. the refund was less than what i paid for the items. why is that?

If an item i paid full price for goes on sale within 14 day, can i get a refunded discount for my clothing item?

Where are the clothes imported from?

Why does clothing take so long to ship. i am looking in the catalog for clothes to take on vacation (its may 4th and they wont ship until mid june?

I would like to know in what country is your merchandise made...

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