Soft Surroundings

I have bought several blouses on clearance at a Soft Surroundings store. They were $100 on sale for $50. They were beautiful they washed up with no wrinkles and clearly well-made blouses. I recently bought two blouses at softsurroundings.com. I assumed they were the same company, but given what I received I'm not so sure. These blouses were also $100 before markdown. So I expected quality. As soon as I got them. I washed them in cold water and hung them to dry. What I got was a mass of wrinkles. So I just spent a half an hour, ironing, blouses which for that quality I should not be doing. So now I am disappointed, they are very pretty blouses but due to the wrinkly factor I don't think they deserved $100 price tag

I have spent thousands and of dollars with this company and not attempted two different refunds. I'm getting shorted hundreds of dollars and have one item I haven't received as an exchange. Will never ever buy from this company again. Don't buy from this business. They will just take your money. No wonder they're going out of business.

Ordered wrong size and tried to exchange but it wasn't available so had to return. Once returned my credit was $20 less, because they charged me for shipping. It's a racket!

Worse company I ever dealt with on how long it takes to get ur credit when u need to return an item.

I have not even received my item yet but was ordered 6 days ago and still says expected livery 10/17. Had I know this I would never have ordered from this dinasour company. I really hope I like the item because I can't imagine the nightmare of a return. My 1st and last time shopping this company. Too many great places to shop! And on top of that they charge for this rediculous slow shipping. Most companies offer free shipping. Do yourself a favor and shop elsewhere.

I love Soft Surrounding merchandise. I have shopped there almost exclusively for several years.
I will not be shopping there in the future as they go entirely to mail order - the absolute weakest part of their business. I have tried to order items on line to be mailed to me. That is not working and they do not care - if their customer service is an example of their future service. Can no longer trust them.
They WERE a great company.

I am SO sick and tired of receiving their catalog, falling in love with something and not being able to receive it for MONTHS. Ordered a simple white T on 1/5 and was told it would ship on 1/26. NOW they are telling me it will be 3/21 before it ships. Obviously they are taking orders and THEN manufacturing. This has happened to me more than once, and BEFORE the pandemic, so can't blame that. Previous orders meant for vacation didn't make it either. VERY FRUSTRATED! PS. Love their stores.

Very well made dresses, comforters and sheets. Incredible sales if you catch it right since they allow mailing list coupons to be used on top of their sales prices. Items quickly shipped and usually have arrived about 10 days later, although sometimes in separate packages.

I am shocked at the poor reviews and question if they are real. Never had an issue with Soft Surroundings. If I had to say something critical it would be their size runs large.

So, I ordered a top at a wonderful sale price however I never received it at SS claimed there was a stock issue so cancelled my order. I went on the website and sure enough the item was available. I then called and asked if they would reinstate my order. They said no. I asked if size were the issue I would accept a smaller size. Again no! I was hung up on. I called again and spoke with a gentleman who worked with me and said he would change the size and I would receive a confirmation email. That never happened either. I sent another email last night and again today, I am told to place a new order. Shame on Soft Surroundings. Do they not realize that they are not the only manufacturers of like product!

I purchased two dresses online from Soft Surroundings. Unfortunately, neither of them fit. I returned them and they received them on September 11,2023. I am still waiting for my refund. I have made several calls and there have been many apologies but no refund. Each time, I'm told to wait 3 to 5 days more. The cost of their clothes is high and waiting a month for a refund is unacceptable. I will not be ordering from them again. No other company that I order from that have similar prices and clothing styles have this problem. I will be leaning heavily on Loft, and JJill in the future.

Although over priced, I really do like soft surroundings clothing. It fits well and fits true to size and is very flattering. However, they are very slow to get things to you, and even slower- if that's possible- to refund you when you return something. I returned two items two weeks ago, and I am still waiting for my credit card to be credited. I called them, and they said it could be another few weeks before they get my account credited. That is just unacceptable. As far as I'm concerned, and I will not order from them again.

Soft Surrounding had a sale that when I clicked on the "WearNow30" "ShopNow" box I found the item right next to the sale box. I could not get it to go through on the purchase page so I called and spoke to Michelle and then her Supervisor, Jodie, and was told I could not get the plaid tunic for the 30% additional though the sale box was set right next to the item on the page. I was told it wasn't included in the sale though it came up when the shop now was clicked and NOWHERE DID IT SAY "up to 30%" or "limited items included" or under the item "not included in the sale". Nowhere! I explained this was false advertising and they did not budge. I've been a customer of Soft Surroundings for some time but no more. In fact, I ordered 2 of the tunics at Christmas and planned to order another but they just lost at least once customer and i will share with others my experience and advice.

I ordered something to wear at the holidays on November 4th. I needed it by 12/15. The item was on backorder but could have gotten here on time except that they were dishonest about the shipping information. They said that it shipped on the 11th with 3-5 day shipping (I think it should have been overnight shipping based on the backorder) The truth, according to FedEx is that it did not ship until the 14th and will not arrive until the 18th. Really bad customer service. Will throw their catalogs in the trash going forward.

I placed a large order and two of the sweaters did not ship for two weeks after I ordered. Well, apparently they go by ORDER DATE now for returns in 30 days and NOT the shipping date, which is terrible because sometimes they take over 30 days to ship! I'm stuck with two AWFUL sweaters that the description did not match. I used to be a GREAT customer of SS, but now I'M DONE! Customer service agent was very nice when she told me I was FLAT OUT OF LUCK on returning these.

Bought 2 tops for the first time from Soft Surroundings. They didn't fit. My credit took too long and was $20 less than total cost due to their shipping fees and $7.95 return shipping label fee! Will never be shopping with them again!

Purchased on Final Sale - So they switch from China made to Peru made. They are still overpriced. I like the flow and feel of the fabric of the Alora top, slipped it on and the fit is fine. THEN I did the dreaded, let me see if my bra show test, and I saw those inserts and was like wtf. I've order other tops in 1x and the arm holes were perfect. I had previously order 2x I could fit my thigh in the arm hole, I fixed those myself. I think instead of adding inserts because they are famous for making massive arm holes, maybe they should consider contacting the manufacturer. This is obviously pattern for SS. How about a normal adjustment to your arm holes. I personally think the inserts are an afterthought for poor design and make the top look tacky and sloppy, and the arm holes on the 1x are almost as big as the 2x top I previously bought. I will dry the top and see if it shrinks before I think about breaking out the sewing machine to alter another one of their tops

I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn't imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.

Their shopping services are so outdated….
Product sizes are off and overpriced.
Returns require filling out paper forms ….
Called customer service, reached India, asked my question three times … in reference to status of return. Answer was " you will get an email "
Finally got information after sending an email.
They have lost this customer.
On line shopping made difficult. Not up to current standards.

Just want to give a shout out to Amy at the Southlake, TX store. I called the store when I could not get my dress size on line. Amy called different stores to find the dress size and within minutes I
Was in touch with Gabriella in San Antonio who sent out the dress that day. (Friday) and I received it on Monday!
Wonderful ladies! Thank you for your great service.
I will always shop at the Southlake store.
Work ethic and customer service is alive and well!

Why is it taking such a long time to process my refund. The order was placed and returned in mid September. It is now the end of October. No refund. They took the payment quickly. What is the hold up. Unprofessional.never again.

Danielle and Karen in the Chestnut Hill Mall Store have been absolutely wonderful helping me with a difficult return. Danielle went above and beyond to make sure I was taken care of. I very much appreciate it!

I have been trying for over 4 years to get this horrible company to stop sending me catalogues. They come at least every month, sometimes more. I have written, emailed, called numerous times, to no avail. They have promised many times that I won't get another catalogue, but sure enough, they keep on coming. What a sad, sad thing for our planet. What a horrid company.

Unable to accommodate order changes prior to the item shipping. I tried to get my orders shipped to the store two days before shipping and I was told I could not it was too late even though the item had not shipped. When I asked to speak to a supervisor I was told I could not no one was available. I would be cautious ordering from this store.