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Here’s what consumers have asked with answers from Southtree staff and previous consumers.
I was a real customer and dealt with hundreds of companies over the years. I was EXTREMELY dissatisfied with this company to the point where I had to go through my credit card co to dispute the charge (and won, by the way). I gave them 50 tapes to convert from VHS to DVD. Each was specifically labeled and what was on each was very important to the project. I gave them more than ample time (over 2 months) to complete. After 8 weeks when I still didn't hear from them, I started contacting them and it took over a week to get a response. Within 2 weeks, they sent out the finished product just in time. Only to find out that 90% of those 50 tapes were mislabeled. I had to watch every single one and re label for the project I was working on and I had one day in which to do this. When I tried contacting them, all I was told was to send them back and they will re-label them all. After I was finished with the project I contacted them a few days later to get the mailing label to send back so at least I could have them correctly labeled on each DVD and never heard back. Do yourself a favor and go elsewhere.
Do not I repeat do not send them your precious memories Mina have yet to be returned and are most likely lost forever a lawsuit is my next option but no amount of money is going to ever replace those memories!
Still waiting for my lost pictures. It's been months and they are no longer answering my emails. If your memories are important, find someplace else.
I just had 45 or so 8mm 3" reel from back in the 70's thru early 80's (when I went Hi8), a dozen VHS and two Betamax tapes done. I've yet to review them all but spot checks indicate that everything came out fine
I labeled the VHS tapes (the ones I knew). They sent back a DVD for each VHS tape.
I believe the difference is that a standard DVD plays in your DVD player and an Experience dvd csn play in a computer and you can share it online or by email with others.
If those are really precious, find someplace local where you can drop them off. This place has gotten too big and when they lose stuff, they initially act concerned and then if they can't find it, they stop talking to you.
I contested this charge, as I did not recognize the company name "Home Movies Cloud" and figured someone had compromised my card. Now, they are contesting this and tell me I signed up for this service. Nowhere on the order form is this listed.
