VitalChekReviews 298

Vitalchek is a pathetic, scammer company. I put an order in for an old NY marriage certificate on 11-30-22, and was told 15 to 90 days. Then they updated my order to up to 100 days. Now without calling or emailing me, they've increased it to up to 150 days.
EVERYONE NEEDS TO REPORT THEM. My records are coming from NY. I filed a complaint with the NY State Attorneys office on their unethical and unprofessional behavior. Their false info has caused me a hardship and financial loss. There not even a one star, there a big zero

They wait till 5 days before my order is supposed to arrive to send me an email saying my order is delayed. I was depending on this. Been waiting over 3 months for this. I can't get a copy of my license without my birth certificate... I have used this company a few times but this is the LAST time.

I ordered a certified copy of my marriage license on 1/26/23. Processing 5 to 8 business days. Received email on 2/3/23 stating shipping delay. Emailed for update on 2/6/23 they replied needed info for order. I submitted the requested information and to date I've not received an updated response. Order still shows processing. You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. It's shameful to say the least and each state should reconsider using them. I've spent almost $60.00 just to wait.

Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Ok fine I understand. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! I have until July this year to turn this into immigration for my husband or we have to start everything all over again! Such waste of time and money don't use this service!

I logged onto VitalChek to get a copy of my birth certificate. I paid and waited. It tool SIX months almost to the day. Every time I called to ask for an update there was an excuse about a backlog.
Just be aware. SIX months.
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I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. One week later I had a copy from NY state.

Stop don't use vital check!
Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. You are charged right away and there is no way to cancel your order. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Went to my local office and got my certificate in less than 5 min. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. What a waste of time and money.

I would give a zero if possible. Vitalchek was useless. Charged me their fee for nothing! They sent back emails saying they needed new documentation due to me ordering my birth certificate in a different name. They actually said my notarized signature didn't match. They expected me to get my maiden name that's on my birth certificate notarized. All my ID is in my married name and has been for years! How is this even logical?They would not answer my question about how to get that done. They just keep sending back a message stating I did it wrong. Do not use this company!

Their a rip-off. Just go to the county office and save time and money. Wanted me to get it notarized again because the stamp wasn't done too their liking. Didn't get the document and they took the money.

Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day!
My suggestion is DO NOT deal with VitalChek! They charge you up front, and do not refund your $$ no matter how bad a job they do!

I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. I haven't received my order yet but hopefully it'll come in the next week. 0/10 would never recommend using this service again. Just call your local county office and ask them for help. Much faster, cheaper, and overall a better experience than through the state.

Camt say enough anout this company
After waiting almost a year to get my birth cert from another company and getting every bs excuse I went with Vital Check
They told me 10days to get my birth.cert I had it in.3 days
It was only $49
Wow what a great job

March 2022 I ordered my birth certificate. New York City. Sent email saying it would arrive in May. It's now December and they say that vital statistic in N.Y. Is responsible. NY says it's the post office's fault. Either way my aunt died and I wasn't able to go see her out of the country cause I needed my birth certificate to get my passport. Both Vitalchek and vital statistic in NYC are petty and thieves. But, karma will get back at you guys. Better hope a family member doesn't die. You'll see how much damage you caused for a petty $23.03.

It is now in the 6th month of waiting for vital documents which I paid for in full to Vitalcheck - including a premium charge for expedited shipping. Almost all of my requests for updates were ignored. My latest request did get a response... they state that they are not responsible for fulfilling the contract and that I need to take up my issue with their subcontractor... THEY REFUSE TO HONOR THE TERMS OF OUR CONTRACT!

Not only did they take weeks longer for my birth certificate to ship than they promise on their website, there is no way to file complaints or get any customer service. I had to call twice before it ever shipped out 3 weeks after ordering. UPS told me the package with my birth certificate had been lost yet the customer service rep would not start a case. It is over a month since I ordered and 4 days since the only delivery attempt, yet they basically acted as though they had no responsibility or even any empathy. I now have a birth certificate lost in transit and they don't care, actually saying that they couldn't accept the email from UPS as proof because I could be faking it, nor would they reach out to UPS directly to confirm what I was saying. I now have to wait 2 more days, while my birth certificate is floating around lost, until they will allow me to start a claim. I could not start a case with UPS because their contract with them prevents it. It is clear this is a common occurrence. Terrible company.

I ordered a birth certificate from vitalcheck and received a copy which is useless without a raised seal. I contacted customer support and no refunds or credit can be issued. What a POS company this is. Once again, just another company that takes advantage of people.

Tried to cancel my order less than 10 minutes after I placed it. But they are charging me $15.50 to cancel the order because that is their policy. Taking advantage of people that are going thru the grieving process. You should be ashamed of yourselves. I sincerely mean that. You made 15 bucks off of me for doing absolutely nothing. I have nothing to show for the 15 dollars you are charging my credit card. I hope you folks sleep good at night knowing that you do this to people.

This is John from Texas -
I sent you a review about 90 minutes ago. You asked for image, so
Took picture of their receipt, but can't get size of jpg file below 5M. About 7.5 is the best I can do.
Can sent by: wetransfer.com, if you like.
If yes, let me know by email or text *******855.

That 5M limit is a real bummer!
Have wasted over an hour trying different approaches.
Shame you don't accept. Docx files.

I ordered a birth certificate for my daughter which I need to see her because her mother is keeping her from me. Vitalchek took my money Sept 2nd & it's now Sept 28th I get a delay email. I have not seen nor spoken to my child since may so I'm already upset. I spoke to a agent she was smart saying well it says 15 business days well nothing should take 15 business days. I could've drove 4hrs to Louisiana & gotten it myself figured this would be easier.