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These people from UIS charged so much for the service fee in order to start the process and took them around 2 months to finalize the first phase of the application, soon after, they are asking for another fee to send in the application to the government and adding an additional government fee which is borderline ridiculous, just for an Australian student visa. We tried to ask for a refund after this, but they profoundly refused. Total for all of this, i would say that's 900 USD out the window
Tip for consumers:
Don't use it, seriously, don't even touch it
Adam W.'s review of UIS Australia earned a Very Helpful vote
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I spoke to Adam Campbell today who is the worst customer service representative I've spoken to in...
Paid for a service to assist in my application to Australia, which they provided. I'm not...
Dear Adam,
Thank you for sharing your experience with us. We are sorry to learn about the disappointment and frustration you experienced with our services.
Would you kindly provide your case number or phone number? This will help us locate your account and try to resolve the issues you encountered with our services.
Unfortunately, based on the information in this review, we're unable to locate your account with us.
We hope to hear from you and assist you soon.
Kind regards,
UIS Australia