Got this as a gift, got some books, I put together a library which vanished without explanation. The help line is useless, lots of jargon which does not match anything on my device, followed by more different rubbish fixes by email, they then require you to phone at goodness knows what cost to offer more fixes. Looks like the old phone help line scam of years back costing hundreds while they keep you talking.
I wish I had read the reviews before accepting this 'gift'. It really is looking a bit of a scam, Amazon really needs to take this in hand and either fix or dump. One month to go, I cannot wait to cancel. Think carefully and read the reviews before any involvement with these people.