Brian G.

I have made a lot of purchases from this company and I can say they have gone down hill lately. It took them 2 weeks to finally address my concerns after many messages. I understand they have a huge volume of customers but it's the little guy's like myself who keep them in business.

Direct liquidation used to sell items at 5-10% of retail cost. Now they sell at approximately 5-20% above retail. The worst part is that most items you purchase are defective or just plain trash. I've purchased items that were full of cockroaches and other types of bugs as well as having food, hair and other unidentifiable substances in and on the items. I've purchased items then went to pick up and they gave me similar items but definitely not what I've purchased. Then refused to replace with the proper items or refund. I no longer use direct due to all of the issues I've encountered. They did offer me a 20% off coupon to change my negative review to positive. They said it will never expire. I changed my review then when I tried to use the coupon they said it was expired and not valid. Never again will I fall for their deceptive practices or purchase from them. I am writing this review just to make others aware of what to expect when buying from Direct liquidation.