We ordered a Dodge Ram from Carvana. We had to fill out the paperwork four times. A week later, the car arrived in our state, Massachusetts. Then, on the day of delivery, we were requested to drive 90 minutes in each direction to pick it up, since some workers didn't show up for work. When they did finally deliver the truck after much pleading from us, the engine light went on, so they took the truck and left to have it checked by a mechanic. After a few days, I was told there was a faulty exhaust sensor and that Carvana would have to make the repair, but first had to get approval from their warranty company and that all told it would take about a week and a half. Now they are telling us it is a three-week delay.
The price was right, but the runaround is NOT acceptable. And when I asked about a make-good, a robot simply asked if there was anything it could do to help. Boooo.
Dear Cally,
Firstly, I'm sorry to hear of the issues you seemed to have with our service. All of our memberships do indeed automatically renew and this is made very clear when signing up. Of course, you may cancel the renewal at any time. As to why yours renewed after being canceled is something I will look into and ensure this is refunded.
As for FSUIPC - we do not sell this anywhere on the site. I think you may be referring to the free unlicensed version we have in our freeware library. You would still need to purchase a license to use this software to its maximum functionality.