Carl F.

I was a loyal customer of Pristine Auction since 2019. Customer service was great back then, but I can't say the same now. I had taken a break from collecting for about 9 months to a year and I logged back on found that somehow I had been charged with a restocking fee for bid I had won and never paid for. Funny thing is, I DID NOT BID IT! I was not going to pay for something I did not want or bid on and I'm definitely not paying a restocking fee. I emailed them 3 TIMES before I ever got an answer, in short, they told me tough $#*!, we are not waiving the fee, and then ran my debit card without authorization. In my mind, I'm still working on a resolution with these people and they just run my card. So, they strung me along with emails saying "we are working on your issue, thank you for your patience", then on the 7th day, they send an email saying No, can't help you, btw, we just ran your card for the whole amount! That was a TACTIC, NOT customer service! There's a difference!