Conrad C.

Provided false information on cancellation policy within 24 hours. Customer service useless and wasted time. After three hours of phone calls, Hopper still refused to help with me request for cancellation. Afterward, hopper then changed the flight to display non refundable. Basically pulling a bait and switch. False advertisement plus bait and switch, on top of a bunch of cheap insurance and premium support sales.

I bought moisturizer cream for my family who will be traveling abroad. I expected the items to arrive on time. NOT EVEN CLOSE. Items ordered on 11/4/2021. Seller advertised 3-7 day shipment. As of now 11/20/2021, items still not received and continually getting delayed. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Obnoxious repetition of "I am sorry" and "I understand" by the customer service representative on the phone resulted in zero change in this transaction. As of now, item continued to get delayed. No help. I'm demanding a full refund for this transaction.

Update: it's been 3 weeks after my order, the items have been shipped by mistake back to the "warehouse." Per the manager, an investigation has to be completed. No refund will be issued prior to that. This is the fourth time I made a phone call trying to deal with this messed up company. I got my refund after threatening to report fraud to my credit card company.