Constance S.

I have had to report this organization both to my bank and to government officials in Australia. Learn from my experience and do not do business with UIS Australia.

I was promised a visa evaluation and support. I was told that in order to complete the evaluation there was a one-hour interview with an agent. Great! But what I was not told, despite specifically asking where the business was operated (Adelaide), is they only do business during "European" hours -- which is midnight to 8 am my time.

The agent I was assigned was unhelpful and completely unable to meet with me during normal business hours in Australia. In fact, I was told that no one in the company could meet with me during hours other than midnight to 8 am -- although my agent would do me a favor and "completely rearrange his schedule" to meet with me an hour later.

I asked to be reassigned. Eventually, no one responded to me, so I canceled services -- in writing -- and contacted my bank to dispute the charges.

A week later, I was woken out of a dead sleep to be told that SURPRISE, my evaluation had been completed (despite never doing the "required" interview) and my payment should be made in full since they had "already done the work." I was then threatened by the customer service agent not to contact OMARA in Australia because they are a "private company."

I don't know how much of my fee -- which was considerable -- I will get back. That's an argument between the banks -- but for you, please do not use this company. I imagine they are fine if you are a European or UK student residing in Europe looking for a student holiday/work visa -- but for anything else, they are potentially misrepresenting themselves and their services.

Give this company a miss.