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Do not use this company I work for a lawyer firm in UK and applied for my partners visa all my calls recorded due to my occupation as I deal with several clients.
This company advised payment will be taken Aus dollars and in UK pounds 513 gbp turns out when I realised they lied I have phone prof also email proof which they try to discredit my system that my emails has a document print auto so they out cheating customer.
I asked for full refund for their dis honesty and have been ignored no service has been provided but theft of taking more than advised would be taken.
They have been reported to international fraud department and Australia gov home affairs to have them removed from Omara as they don't represent a real intention to help visa control.
They ignore my emails to refund me so action is necessary.
Please do not use this companie
Tip for consumers:
If I could give no stars I would very poor
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I spoke to Adam Campbell today who is the worst customer service representative I've spoken to in...
Paid for a service to assist in my application to Australia, which they provided. I'm not...
Dear Jeyla,
Thank you for taking the time to share your experience with us. We deeply regret that your interaction with our services did not meet your expectations.
Upon examination of your case, we acknowledge that there might have been a lapse in communication during your standard consultation with our representative. We understand your frustration and want to sincerely apologize for any confusion that happened in terms of the fee involved. We do want to clarify that, subsequent to your consultation, a detailed service agreement was sent to you outlining the details of the service and the corresponding fee. Transparency and clarity are of utmost importance to us, and we have noted your feedback to ensure situations like this do not happen in the future.
Regarding your query about our registration, we would like to clarify that we collaborate exclusively with licensed immigration consultants under MARA. This is also clearly stated on our website. If there was any ambiguity surrounding this aspect, we apologize for any lack of clarity.
Our customer relations department is currently investigating your case to identify where improvements can be made and to offer a satisfactory resolution. We greatly appreciate your patience during this process. Should you have any further inquiries or concerns, please do not hesitate to reach out to our customer support team.
Thank you for bringing this matter to our attention, as it allows us to continually refine our services.
Kind regards,
UIS Australia