John D.

They put in full fiber into my house in July 2023 and disconnected my land line. Since then I have contacted them by phone on several occasions and asked them to connect VOIP. It is now Oct 27, every time I speak to a different agent, none of whom speak clear english. With this language barrier they don't seem to fully understand what I am saying and at times I haven't a clue what they are saying. To top it all off They are still charging me for the land line as well as full fiber on seperate accounts. They send me a notice that my fiber bill is available online, but in order to see the bill I need to sign up and to do that I need an account number which is on my bill, which I can't access. What a crap service. They should have a customer service team with indigenous people employed. I never get to speak to an Irish person when I call and there should be a certain percentage of indigenous people employed in all customer care bases,