- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Fresh Beauty Co. Is an utterly fraudulent business.
They will take your order, but never deliver it.
Instead, their email-only "Customer Support" (they only respond to emails, so don't bother calling or using WhatsApp or their online "Live Help" chat function) will give you a series of ever-changing and contradictory excuses about the courier, Covid delays, etc, until a month has gone by and I guess they hope you forgot all about it - as they just stop replying to your emails.
The list of lies I was told include: "We can see it's on our way" (even though they can't provide the tracking info to prove it, "it's been delayed at customs" (couldn't tell me which customs, or provide any documentation to prove it), and laughable talk about "our New York warehouse" (they don't even have a warehouse in Australia - never mind NYC!).
The website contains no information about the company: no ABN, no names, no address, no operational phone number. The business has also changed its name several times over the past few years. All very typical telltale signs of a self-conscious fraud - I'm embarrassed I was fooled by the look of their very professional website.
I've made a full report to the ACCC and MasterCard.
Tip for consumers:
Don't!
Buyer beware, this website is an outright scam - it is not a legitimate business (hence all the name changes over the years) and will no doubt be closed down very soon.
Products used:
None, as none arrvied.
Matthew F.'s review of Fresh Beauty Co. earned 2 Very Helpful votes
Matthew hasn’t received any thanks yous.
Matthew doesn’t have any fans yet.
Matthew isn’t following anybody yet.
Empty.
Ordered 3 diffusers on 10/15 but they are never delivered. There is no tracing number either. I...
Have been fresh co customer for years. Last month I have ordered 2 revision skincare products...
Hi Matt, we are terribly sorry for your experience. Our couriers try their best to ensure delivery, however, due to large volume of orders sometimes parcels do get lost in transit. We regret to see that this happened with you and can confirm that we have already refunded you for the order. Please do not hesitate to contact us again at support@freshbeuatyco.com.au if there is anything else we can do for you.