Missy S.

Their products are usually awesome (at least every item I have) and reviews are great, online ordering is not. It's been a month and I don't have stuff. No notification of the delay, can't get through to customer service (line's always busy), and email replies from customer service are vague ("we will probably ship it next week", for three weeks).

Quality products don't make up for terrible service. No wonder it's going out of business.

Love their paper products, party decorations, kids' crafts stuff. I wish our local store was a bit nicer and less crowded, though.

One of my favorite places to shop for kitchenware and kids' clothes. Lots of unique items and very reasonably priced.

Bought some essential oils and oil warmers. Oils were supposed to be buy 1, get 1 free. Every single store I've ever been to during BOGO event and every single site I've ordered from with BOGO deals will subtract the cost of one item when you get one. Here, I ended up paying full price for 12 containers and got another 12 in the mail later. Some items show "out of stock" - but only after you add it to the basket. Shipping was ok.

We started ordering on Amazon almost exclusively a few months ago. Never had an issue! Even if something costs a bit less somewhere else online, I'd still pick Amazon.

I used to love Overstock years ago, but it seems like they've changed how they do things now. Check the price of anything you're about to order and 9 out 10, it'll be same price or cheaper somewhere else.

I've ordered several items because I liked the idea of how they do business. Didn't mind waiting for long shipping. However, out of 9 clothing items (from different vendors) I ordered, only one is OK to actually wear (I wore it twice), and one other item looked awesome the first time I wore it but just about fell apart after 1 wash (hand wash, at that!). The rest were just horribly cheap polyester disasters that did not fit right, had busted seams, or buttons falling off.

This stuff is still slightly better than ordering from Chinese sites but you get the idea. It looks like clothes they sell at some dollar stores. The only difference is that the sizes on Zulily are more appropriate (a Small fits like a normal Small, on Chinese sites, a Small means my niece's American Doll will wear the clothes). Now, I see a lot of "you get what you paid for" comments. The stuff they're selling is not necessarily cheaply priced. The cheapest shirt I got was 39.99, the most expensive dress was 69.99 - I don't consider that cheap and expected better quality. Overall, it was a disappointing lesson learned.