Roberta B.

I hired this company to apply for the work holiday visa for my son August/22. On 08/28, the amount of $1,250.00 (Australian dollar) was charged to my credit card. While the application documents were being gathered, my son died. I contacted the company to request a refund, since the contracted service was not carried out.Communication with this company is terrible. They don't answer the phone or return calls.I received some emails from Ms. Gabriela Daniels (customer relations manager) requesting my bank account for the refund on 04/18/23, since the refund on my credit card was not possible. I sent all the requested and till now, the refund has not been made, as well as all the emails I sent after this day have not been answered. A total disregard. I do not recommend this company.

Very touching and polite response from this company, but resolution so far none. If my case would be a priority, by this time the return of the money would have already been effected. However, a week passed and no action was taken. I reiterate once again my total disappointment. I feel cheated and therefore do not comment on your services in any hypothesis.