Tia K.

We ordered a mic kit through this website. It said 3-7 business days for the shipping. I called on the 8th business day, which was a Tuesday, and was told the item was backordered in the warehouse in Mexico. It normally wouldn't be a problem but no one had e-mailed or called us to let us know and we have customers waiting for this to be installed. I spoke to a technician who told me if he had the parts in the store he would just build me one and send it out that day. I don't know why they didn't do that to begin with when they know their customer is expecting a kit and is not going to receive it due to it being backordered. He said he would check for the parts and call me back in 30 mins but I received no call back. My boss called and he told him it would be here by Thursday morning and it's still not here. I tried to use the LIVE online help but its unavailable so I guess I'll have to call and get the run around again. I wouldn't recommend this site. It was the first and last time we'll be using them.