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on 11/12/15I am not sure how third party reputed companies like trivago are allowing hoteling on their platform. I had similar issues with hoteling.com, they are very rude and they do not have a direct phone number listed on their website. Block them guys!
I agree totally the taking from credit accounts works fine, but the email to confirm is totally a joke. Avoid avoid avoid.
I agree avoid at all costs.
Email doesn't seem to be monitored enough but a phone call appears to get a quick result.
While they sometimes take time to get back to you, they will get back to you. Just give it some time.