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Joann Fabrics Questions & Answers

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Here’s what consumers have asked with answers from Joann Fabrics staff and previous consumers.

4 questions answered
0% answered in 1 day
Question:

Answer:

I feel the exact same way. They cancelled an order I placed online and they never contacted me to tell me the order was canceled. I waited three weeks for an email to come pick up an item. I could have had this item 3 weeks ago from Michaels craft store. JoAnn's sucks!

By Tammy G.
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Question:

How are their refurbished products?

Answer:

Don't order anything from Joann. Go to a flea market or Hobby Lobby who gets your order correct and treats you by the Golden Rule. Joann is terrible and I am still waiting for a refund wherein they charged my account twice for the same order. Run!

By Elle M.
Question:

My order from aug. 7 was canceled. i've been promised a refund that never arrives. i am done ordering from joann.com .. please provide my refund.

Answer:

Joann online are thieves and liars. We all need to get together to file a class action lawsuit against them for charging customers twice for the same order and then shipping wrong merchandise. This isn't an innocent mistake... it is planned. The only way to stop them is via a class action lawsuit.

By Elle M.
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Question:

Why they won't fill orders for fabric. why when i order it they say they don't have the fabric. well, we do have the fabric... but not a continuous cut. we're out of the fabric but we'll get some in soon, and no, we can't hold your order and fill it when fabric is available. why the customer service is so rude and incompetent.

Answer:

Depending on which Joann store take your order. The reps are so untrained and very incapable of handling a simple online order at the Menomonee Falls Wisconsin location. They will cancel your order without your knowledge and when u call, they will tell u it will be ready by the close of business. It's, not ready than and when u call back they will say, it will be ready the next day. In all reality they messed up on purpose. ONLY IN MENOMONEE FALLS WI have I always experienced this type of treatment

By Thee H.
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Question:

Invalid address

Question:

I'm looking for cross stich canvas to nut online can you help me

Question:

Can i use a coupon if i order fabric from the in store fabric samples?

Question:

Oh my i just placed for a terriaurm kit god i have had a hard time trying to order one i sure hope i get it

Question:

Question:

Whats taking so darn long on my order online for 3 scribble fabric paints i had the correct om my card i put the order in on july 15 th 2018

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  • Where is the company located?

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