Academy Sports & Outdoor

Double charged me for a child's bike helmet. I only received one. Customer services presumed to argue with me about only placing and paying one time when there is a double transaction on my bank account that says otherwise. So I have one bike helmet for the total amount of 77.88 and a return label for a second helmet I have not received. I will never make a purchase with this company again!

Bought a Camping Bundle in Texas for use in The New River Gorge National Park West Virginia.
Everything worked perfectly.
The Tent withheld a Driving rainstorm for Days. No problem, no leaks. Used the included Fan to help start fires for cooking. Bought cheap D batteries from Dollar Tree to put in Light / Fan Combo and have used it every day for both purposes. Batteries still going strong after a week.
Thanks for having such an affordable option

The Academy Sports says they give a military discount. They only give a discount when they want to. Other stores give a discount on the other products all the time except for ammo and guns Academy Sports dishonors the military by only given discounts part-time. They shouldn't even give a discount at all if they're only going to give it part-time I've discussed this at length with them.

Bought a tent for fall softball. Just got it out this past weekend. It's dry-rotted & they refuse to do anything about it. Won't even swap for same tent. Will no longer be a customer.

Company policy prohibiting gun sales to Illinois residents will stop me from making any purchases from this company

I'm here to tell you my days of standing in line for ur 1st come 1st serve bs are no more! And then only be able to buy 3 boxes like we r in Russia! From now on, all my shooting needs are met a Cabela's in Okc Oklamoma! They r fully stocked and have no silly rules.

Just read the report on the termination of Academy Employees for trying to stop a shoplifter from leaving the store with a stolen weapon. I have been an Academy Customer for at least 35 years and sad to say because of the treatment of these employees I am now a FORMER CUSTOMER. Plenty of other places to buy sporting goods and shoes.

The people at the store are helpful. Prices are pretty good. Beware their credit card via comenity bank! They held our payment until we were late. We called them and used our debit card to pay and get rid of the late fees and interest. The next day they cashed our check and charged us a late fee. I have learned in the meantime that this is a matter of practice for them to hold your payment, charge late fees etc. Stay away from any in-store credit via comenity bank or you will regret it.

I was shocked and surprised to learn from the sales associate that Academy Sports & Outdoor does not offer everyday Military/Veteran discounts. They only offer that at certain times. Unlike one of their competitors ie. Bass Pro Shop. They are new in our City. Port St. Lucie FL. I'm sure AS&O wanted to tap into one of this Country's fastest growing Cities, That's fine. Veterans tend to be very loyal. This Veteran will stay loyal to companies that appreciate the service and sacrifices of the Men and Women who are Serving, have Served and those who will Serve this Country. Remember you Vote with your Wallet. Other than that. The store was clean. The staff was friendly. The price point is on point with their competition. Competition is good for the consumer after all.

Selected 2 pairs of shorts off hot deal rack. Both rang up full price. Realized after I got home. I took them back & was told I needed to read the sign closely as they were not a hot deal. I waited at the service desk while 2 employees ignored me for 10 minutes. I won't be.

I have purchased 2 firearms from academy and have been well satisfied. The only problem has been that the online information is sometimes inaccurate. Not this stores fault. These reviews are all just sour grapes. Mechanical firearm problems have to be resolved by the manufacturer no matter where you buy it. Aspiring team members? Wake up and smell the roses. Life doesn't owe you anything you have to earn it! Waiting on the status of a firearm is the government, or you, everything ok on the application? Didn't forget about that felony on your record? I like academy! Not whiners

I read the fine print it says not valid on Yeti products or discounted or licensed products, price matches or combined with other promotions. I tried to order two full priced paddles for Pickleball and was denied the first responder discount. My order fit the description of what is allowable for the 10% discount and it was still denied with no reason given. I ended up ordering from Amazon the same two paddles in a bundle with balls and covers for the exact same price. It's no wonder amazon is closing down businesses.

Terrible customer service. I do not recommend purchasing footwear at this store. If boots are defective, the policy is "its the manufacturers problem, not theirs". Save yourself $200 and purchase from a company that stands behind their product. This is why people shop online.

Went to Black Friday this morning to buy a 22 rifle filled out paperwork the salesman was telling me what to put yes an no answers puts it in then tells me I marked one wrong that I couldn't correct it and I can't buy a gun there for 30 days I wouldn't go back there again that hurt me

I ordered an electric bike online...pressed the order button and noticed the shipping address had changed and defaulted to my billing address. Normally that would not a problem but I chose the store in Oklahoma because I am IN Oklahoma. I had already spoke to the store and they were going to assemble it. Well the order could not be modified and it was less than a minute of placing the order. It would not cancel. So now I am calling customer service 5 min in and customer service feeds me a load of crap saying its on its way. 3 days later I get a text saying it is just now on its way...but no one is there. Academy DO BETTER! I don't have the product...no way of receiving it and I am out 400+ dollars Now I don't want to deal with Academy ever again. Shouldn't have come to this.

Seems like the employees run from people that need help. In the past this was my go to store, now its becoming the stay away from store. I wanted to purchase an item a few months ago, I found what I was looking for but it takes at least 2 people to move it. I looked directly at 3 employees a few feet away. These guys were in conversation with just them selves. They all 3 looked at me and quickly ignored me. I left. Today I ordered an item on line then got a text message that it was ready for pickup. My thought is they have now moved it up to the customer service desk. NO, I had to wait until they could find someone to locate the item and bring it to the front. Leadership starts at the top, so what does that tell you?

O'Rageous it's brand of company Academy.
I bought a O'Rageous sun hat from natural straw for $9.99. The hat has a bad quality, a straw began to broke so fast. I wrote to the company, and they give me about $5 off.
But be carefully to buy items here, most has not so good quality, need to detail check.

I didn't receive a sandals from my order, and the customer service refused to help or send the sandals again.

About a month ago I was looking on line for any good ammo sales. Unfortunately I picked Academy Sports and Outdoors,what a mistake. They got me to apply for their credit card,which I got. Once I got it I went to their website and selected the ammo I wished to purchase,upon doing so I was told it was in stock and they charged it to my new credit card with them. I got my confirmation number and it was set up to arrive in 3 or 4 days. Well one day later I got a texted message followed by an email telling me that their out of stock and my order was canceled and the money would be put back in my account. After being disappointed, I went back to their website only to see the same ammo on sale ag again their,well that did it for me,can you imagine starting a relationship with a new client and being jacked around like this from another con game company in this day and age? Well I don't know about you,but I have better things to do with my time and money then to be jetted around by another flim flam company on the website so to quote a line from the movie Rainman Academy Sports sucks. This is just a warning to any other people who don't want to be made a sucker,bypass them and pick a real company that can stand by their word and deliver,don't waste your time with them only to be disappointed.

My wife and I bought an Outdoor Gourmet 4 burner griddle from Academy Sports a few months back. Please see the attached pictures. This griddle has been cleaned and covered after every use, yet rust continues to get worse. I've sent in pics and a review previously and the response from customer service is that I must buy products to remove the rust and it all falls on me. Academy will do nothing to address the issue. Why? I've sent in a secondary review and they refused to publish. No names mentioned, no vulgar language, just an honest review of the product and the less than satisfactory customer service response I received. Please stand behind your products Academy.

My previous purchases were paid in full. Now told "Academy does not sell to you" because we're I live.
Ontario Canada. We will not sell you High Gloss shoes. There web site statement covers California, no other place mentioned. Asked why, No Response, Closing soon?

Went to Owensboro Ky to shop at academy and look around and was treated very poorly by a cashier. We were very nice to her and she was no help at all with anything. Seemed like she hated her life. Definitely didn't even want to buy their products after that. And I don't plan to ever shop here again just because of that one encounter.

Purchased brand new PitBoss January but did get a chance to use until July. Not working and academy refuses to return.

Beware of Academy Sports "bait & switch" pricing policies. I purchased a pair of men's boots on their website@ $59.99 and when I proceeded to checkout was being charged $79.99. The customer service rep said sometimes Google takes 2 weeks to take down a sales price and maybe my computer has
"Cookies" that hold sales prices? They refused to honor the price listed on their website!
Buyer beware - false pricing & horrible customer service