Your Vaporizers Questions & Answers

Question 1

Question:

I've tried contacting yourvaperizers.com many times by phone, email and chat and no response... perhaps i can catch you here! my order was made on 9/18/15, paid in full 9/21/15 and no tracking# sent. have not received my order as of 9/30/15 please let me know what is going on!

Answer · 2015-09-30T05:05Z

Answer:

Hello All, What would recommend anyone to do is to file a paypal dispute. If you have not received shipping info or your product. As the new owner I have no access to the old owners merchant account. I mearly purchased the website not the business. I know this is a pain but I'm afraid it is the fastest way solve your issue. I apologize for any trouble this has caused. Dan

By Dan N. over a year old

See more answers (2)

Question 2

Question:

I have opened a claim with paypal as recommended by dan, the new owner. dan, can you please help expedite the resolution for reimbursement? thank you... paypal only gives 14 days from the time of purchase to resolve any issues and today is the 12 day! very upset and disappointed to say the least... I have opened a claim with paypal as recommended by dan, the new owner. dan, can you please help expedite the resolution for reimbursement? thank you... paypal only gives 14 days from the time of purchase to resolve any issues and today is the 12 day! very upset and disappointed to say the least...

Answer · 2015-10-02T03:29Z

Neida I spoke with Paypal in Austria and they gave me 180 days time for reclamation. They give 10 days time to seller after filling a dispute to ship the goods or return money. After that money goes back automatically.

Question 3

Question:

I would like to know where is my vaporizer which i ordered and paid paid on 9/13/15?

Answer · 2015-09-30T04:08Z

Thank you Zeljko K. I appreciate your response! ♥ I hope Dan can save day! I will stick with you as I too am in need of a vaporizer due to serious medical condition...

Question 4

Question:

Yes waiting on an order since 28th august! Yes waiting on an order since 28th august!

Answer · 2015-09-30T08:11Z

Hey there guys! The company is under new ownership and customer service is the most important thing to me and my company. I would like to apologize for any bad experience you might have had with the previous owner. Dan

Question 5

Question:

I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back? I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back?

Answer · 2015-12-14T06:21Z

We sent you a shipping email. Please check you spam box. It would be awesome if you contacted us through our email. I will contact the warehouse and see where your product is. I show it has a tracking #.

Your Vaporizers Questions & Answers

I've tried contacting yourvaperizers.com many times by phone, email and chat and no response... perhaps i can catch you here! my order was made on 9/18/15, paid in full 9/21/15 and no tracking# sent. have not received my order as of 9/30/15 please let me know what is going on!

I would like to know where is my vaporizer which i ordered and paid paid on 9/13/15?

Yes waiting on an order since 28th august! Yes waiting on an order since 28th august!

I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back? I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back?

Thank you so much dan, i'm very appreciative for all you and your staff have done thus far in helping me with my order... you guys are awesome! looking forward to receiving my vaporizer and doing more business with you in the future!

Oops! i meant, paypal gives you 14 days from time of purchase to file a claim. previously i said that we had 14 days to resolve any dispute but that was incorrect! thank you zeljko again for your interest and comments regarding my statements... and for correcting me! much appreciated, nelda

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Your Vaporizers Questions & Answers

I would like to know where is my vaporizer which i ordered and paid paid on 9/13/15? I would like to know where is my vaporizer which i ordered and paid paid on 9/13/15?

Yes waiting on an order since 28th august! Yes waiting on an order since 28th august!

I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back? I purchased a vape pen on december 4 and it still hasn't come in. what happened? will it come in or should i request my money back?

Thank you so much dan, i'm very appreciative for all you and your staff have done thus far in helping me with my order... you guys are awesome! looking forward to receiving my vaporizer and doing more business with you in the future!

Oops! i meant, paypal gives you 14 days from time of purchase to file a claim. previously i said that we had 14 days to resolve any dispute but that was incorrect! thank you zeljko again for your interest and comments regarding my statements... and for correcting me! much appreciated, nelda

Can’t see your question? Ask to get answers from the Your Vaporizers staff and other customers.

Is this your business?

I would like to know where is my vaporizer which i ordered and paid paid on 9/13/15?