Pristine Auction has a rating of 3.1 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pristine Auction most frequently mention customer service, sports memorabilia, and great items. Pristine Auction ranks 10th among Auction sites.
This company responds to reviews on average within 13 hours
Been a customer for 8 years now and wouldn't go anywhere else as the prices are greatly competitive co.pared to other auction sites.
There is a lot of hype from this company that you will be getting good cards from their mystery auctions and memorabilia that they promote. What I've experienced are low end PSA 10 cards that value in the $20 range and aren't cards people are wanting. $200 spent on one auction for a base Tua RC...garbage. You're better off saving for the cards you want and purchase on Ebay or other card shops.
There is a lot of hype from this company that you will be getting good cards from their mystery auctions and memorabilia that they promote. What I've experienced are low end PSA 10 cards that value in the $20 range and aren't cards people are wanting. $200 spent on one auction for a base Tua RC...garbage. You're better off saving for the cards you want and purchase on Ebay or other card shops.
I mistakenly bid over $200 for a reprint. I immediately notified Pristine of the error, but they refused to rectify the error. Poor customer service, considering I've bid many times in the past with them - never again. Any sports card or memorabilia auctioneer that is friendly to the hobby would have remedied the obvious error. In fact, about a year ago, I made a similar error on another auction site, which had no problem removing the bid.
Great site with a great variety of items. From sports to movies, to celebrities in general. Good customer service with an appropriate response time.
They do not fulfill their orders. I ordered a boxing mystery box that was to contain 3 items. I received email notification that my item was delivered. I was away for a couple of days dealing with medical issues. Two days later I receive an email stating that my item was returned to sender ( which was not initiated by me). Now they are telling me that all they can do is give me a credit or refund. I want neither. I want the item I ordered. If they can't find a way to overcome even the smallest issues with anything but a refund/credit, then despite what their site states, they are unable to deliver what they are selling. Seems like they just hold the onto your money until you get tired of dealing with it (I wonder what the float is on the revenue from all their unfulfilled orders...?) This situation is awful, is entirely driven by them and leaves the purchaser with no recourse except to frustratingly eventually accept a credit/refund. I have put a lot of time into trying to get this resolved. I believe that time has value. $600.00 of value. So I am requesting that my accountant send Pristine Auctions a 1099nec for the value of the item and my time.
Products used:
They are working nable to deliver the products they are selling
Been a customer for 8 years now and wouldn't go anywhere else as the prices are greatly competitive co.pared to other auction sites.
Products used:
Sports memorabilia
Been purchasing à lot of sports memorabilia in the past few months and I'm quite happy with the merchandise. Customer service is prompt and efficient!
I have used this stie 2x. The first the item shipped no issue, quality was a bit sub par, but it is what it is. 2nd item i received a USPS pre-shippment email. After 2 weeks I reached out to Pristine who said to give it another week. After 3 weeks I asked for a refund and was granted one with what looks like minus $50 or so. I was told this was a courtesy since their policy is to not refund on items lost in shipping. The claim being that USPS picked the item up, but never scanned it and someone stole it. In the real world without USPS acknowledging acceptance of the package, it is not lost of stolen, it never left their building yet they kept part of my payment.
I will not do business with them in the future.
100% would recommend. Jerseys are in great shape. Easy to purchase. Delivery with tracking. Already bought 6 jerseys.
Pristine auction sells fake jerseys. While the auto might be real, most if not all of the jerseys that the autos are one are fake.
I bidded on an item and won. After I realized I had to pay something else I took out my credit card an was gunna put another when they without permission and authorization took the money even though I did not have any payments on file. I tried calling but of course they don't have a customer service phone number on top off all that the charge me over 100 dollars more with an adjustable fee really. Crooks won't buy ever again anni want my refund for false advertising since basically the adjustable fee is way they can. Get more money I mean they took out for shipping and handling witch should include everything but it's a loop hole so they can charger u more
Tip for consumers:
I wish they get there stuff together an have a customer kin
Products used:
Sealed basketball box
Man pristine is really a good auction place I've always liked it and they always have great product and a great price
Tip for consumers:
Have lots of money lol
Products used:
Spirts cards
I have dealt with Pristine Auctions for years and have always been 100% satisfied. Highly recommended.
Products used:
Several signed sports memorabilia items
I was a loyal customer of Pristine Auction since 2019. Customer service was great back then, but I can't say the same now. I had taken a break from collecting for about 9 months to a year and I logged back on found that somehow I had been charged with a restocking fee for bid I had won and never paid for. Funny thing is, I DID NOT BID IT! I was not going to pay for something I did not want or bid on and I'm definitely not paying a restocking fee. I emailed them 3 TIMES before I ever got an answer, in short, they told me tough $#*!, we are not waiving the fee, and then ran my debit card without authorization. In my mind, I'm still working on a resolution with these people and they just run my card. So, they strung me along with emails saying "we are working on your issue, thank you for your patience", then on the 7th day, they send an email saying No, can't help you, btw, we just ran your card for the whole amount! That was a TACTIC, NOT customer service! There's a difference!
Tip for consumers:
I really wanted to come up with a resolution and keep doing business with them. That is exactly what I told them in my THREE emails that I sent to them!
Products used:
I have bought many items from this online auction, and I've been a customer since 2019.
The site is easy to navigate and there is a wide variety of items to choose to bid on. Comic Books, Gemstones. Cards, Jerseys you name it. I have won many. My only issue is some items I have received weren't packed properly. I wanted to start off by saying I have been a customer of for many years, since 2015. I have enjoyed bidding and winning memorabilia. It is part of my hobby to get items either from my State (Arizona) or people I grew up watching. I never had any problem before except in the past couple months. My first issue was when I bought a Warner Brothers " AT THE PLATE" poster. This arrived in the mail damaged. I went through customer support to see what I could do. I was informed I could get a discount or I could send back for a refund. Luckily I saw a similar item coming up for auction and sent it back. I won that auction and it was the same price so with my credit I didn't lose any money.
This past Auction I won was a Jake Plummer signed Cardinals Jersey, when it was delivered yesterday; the driver wanted me to know he could hear glass inside the box, and when he shook it you could indeed hear the glass. I wanted to take the whole frame out of the box and he warned me he couldn't take it back and I wouldn't be able to file a claim if I did that, So we opened just the top of the box to peak inside and it looks like glass portion of the frame wasn't facing the packing material; it was actually on the opposite side (that had no protection). I asked what I should do, He said to refuse due to damage and they would send it back to Pristine Auctione.
I sent an email to tell them of the situation described above and to "Please get back to me and let me know what is going on and what the remedy will be". Damon answered that a refund would be issued.
What bothers me is I spend time looking for that particular jersey, time to keep tabs on it and even more time to be online and outbid everyone else so I could have that item. I don't know the status of the frame, jersey, etc. If it was just the glass that shattered and nothing else was damaged. I figured that should be easy enough to fix and I might be able to get it back. If that wasn't an option I would like to see if I could get a replacement at least? But I was not given any other option.
So what is upsetting to me is #1... my past few packages were damaged. 1st one was a wash.
#2... I believe that the person who packaged my last item did not pay enough attention to be sure it was properly protected. If it was I wouldn't be going through all of this. That mistake cost me my winning item, my time and it is also very aggravating. Although it was nice to get a refund that doesn't really resolve my above issues particularly if that item isn't available anymore; and if it is.I will have to start all over again and it may be more expensive?
I just wanted to vent to you and make you aware of the situation. I am hoping at least whoever is in charge of shipping and handling please be sure to take your time and ensure it is packaged properly. I am not sure if anything will be resolved by leaving this review but I wanted to let you know my issues, thanks for lending your ear.
Danny
Products used:
Various, everything from jerseys to pictures
I've been a pristine auction customer for almost half a decade now. I got my signed DK Metcalf jersey for $60 during his rookie year! Not to mention countless one of a kind gifts that my family and friends cherish and give you that "this must have cost a fortune" look.
Win Christmas, birthdays, and gift exchanges with gifts from pristine auction.
Awesome place to buy memorabilia and related items. Signed and unsigned, everything I've bought is as expected. Thank you pristine auction!
I order two things on Sunday and their auction policy says it'll take within three days to ship most lots and 5-7 business days for art lots now I bought a nfl mini helmet which I don't consider "art" and today is the third business day and the shipment thing still says "pending." But other than that everything has been good
Products used:
Football mini helmet
Ya I bid on a Ricky Vaughn Autographed Charlie Sheen jersey, I admit that but was sent an email saying I won a jersey that said "Wild Thing" where Vaughn should be stitched. This is not acceptable and when I discovered this I removed all banking information from their site. I told them I wanted the autographed Vaughn jersey or nothing and a week after I removed ALL financial information from their site they charged me for this garbage "wild thing" jersey. Meaning they had to have gone into an old invoice and stole my credit card numbers and made an unauthorized transaction. That's credit card fraud and a police report has been filed.
When you order from somewhere called PRESTINE auctions you would think you would get a PRESTINE item you purchased, but instead I was sold a stained autograph jersey that is worthless and when I contacted them and showed them pictures I was told to bad. Horrible customer service and horrible products. Stay away from these scammers
Products used:
Jersey
Received an item that the signature is so faded you can't even read the signature. Prestige said sorry it's what u bought. Definitely would not recommend this site for serious buyers. You should go to places in person to avoid losing mo ey. I have purchased from this site before but this is unacceptable.
Idk about this site. Bought a tony dorsett mini helmet but the authenticity code didn't work. Not sure if its real or not
Products used:
Autographed tony dorsett mini helmet and a gary payton signed jersey
Won a Oj Simpson signed Jersey and it's been right at a month. The tracking number and info says it was sent to the wrong post office at one time. Pristine sent a email saying it had gone back to them after several unsuccessful attempts at delivery. Impossible. I have a box at my residence. Carrier has keys. Plus a office it can be left at. I want a refund and have requested it and all I hear is crickets. The worst ever. Don't buy anything from them...
I got a second chance offer in which I accepted and immediately paid. 6 weeks later I'm told they don't have my order and that they're going to cancel my purchase. I was paid and sat on pending the entire time only to have my purchase cancelled. Sucks because I like the things I've bought from them before but this was just unacceptable.
Tip for consumers:
Be prepared for A LOT of extra fees and that they can cancel your purchase even after you've paid
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
At Pristine Auction, we're more than an online auction – we're a passionate community of collectors, bringing you the thrill of authentic autographed memorabilia, cards, coins, art, and collectibles. Since our humble beginnings in 2010, we've transformed from a spare bedroom operation to two state-of-the-art facilities spanning over 60,000 square feet in Phoenix, Arizona.
Our team, now over 100 strong, shares a commitment to putting our customers and consignors first. This customer-centric approach has propelled Pristine Auction to become one of the largest and most trusted auction houses globally. In addition to our online auction, we own and operate a fixed-price Marketplace (pristinemarketplace.com) and Authentication (pristineauthentic.com) service, providing collectors with even more opportunities to discover prized possessions with confidence.
We specialize in connecting collectors with genuine moments, and authenticity is our hallmark. We collaborate directly with leading authentication companies and host on-site visits from top third-party authenticators, ensuring every item is 100% genuine.
Pristine Auction operates with values that honor God, our families, and our customers. With a focus on speed, quality, and premier customer service, our mission is clear – to connect collectors and fans at every level with authentic moments at their price.
Explore the excitement with Pristine Auction, where our various online auction formats and vast inventory offer thousands of opportunities daily for collectors to score unique and genuine treasures.
The invoice to which you also went to BBB shows as delivered to the shipping address on 2/6 and not returned to us. All of your packages show as delivered, the one you did have returned invoice 3339762 that was originally returned was already reshipped, and delivery as of 1/23/24. At this time we have none of your items that have been returned to us. Thank you