• Super.com

Super.com

Overview

Super.com has a consumer rating of 3.6 stars from 1,946 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 11th among Plane Tickets sites.

Proactively asks for customer feedback

This company responds to reviews on average within 15 days

Positive reviews (last 12 months): 64.2%
Positive
886
Neutral
11
Negative
482
343
See all photos

What reviewers want you to know

Positive highlights

  • I literally chose to purchase from the travel site that had the least expensive price for our desired hotel room.
  • Front desk great, room and beds fine, nice breakfast, good shuttle trip.

Critical highlights

  • Not sure why they call that chat department "customer service" because they provided zero service.
  • What would've happened if we didn't have another credit card with another thousand dollars on it?
How would you rate Super.com?
Top Positive Review

“It perfectly worked for us!”

Anna V.
4/21/24

We booked one week in advance a 5 star hotel (Hyatt Regency Grand Reserve) in Puerto Rico for a very reasonable price. We booked a King bed with a garden view, but upon arrival got a little downgraded king-bed room. After showing at the reception what kind of room we booked, they had no problem changing it for us a few moments later. Long story short, we got a very good deal, but also because the hotel staff was very nice and helpful. Also, we weren't charged anything extra upon arrival.

Top Critical Review

“Unhelpful and horrible customer service”

Justine G.
4/18/24

I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service

Reviews (1,946)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (291) credit card (94) confirmation number (31) hotel room (84) front desk (46)
Thumbnail of user annav1056
1 review
0 helpful votes
April 21st, 2024
Verified purchase

We booked one week in advance a 5 star hotel (Hyatt Regency Grand Reserve) in Puerto Rico for a very reasonable price. We booked a King bed with a garden view, but upon arrival got a little downgraded king-bed room. After showing at the reception what kind of room we booked, they had no problem changing it for us a few moments later.
Long story short, we got a very good deal, but also because the hotel staff was very nice and helpful.
Also, we weren't charged anything extra upon arrival.

Thumbnail of user johnr7053
1 review
1 helpful vote
January 3rd, 2024
Verified purchase

First time I've had the pleasure of using Super.com for booking my holiday accommodation and I'm absolutely delighted that I chose to take the plunge and use a company I'd never previously heard of.
Everything about my experience is positive.
Booking was seamless, communication excellent, so what's not to like.
Will certainly be using again and will recommend to my family and friends.

Thumbnail of user cindys1891
1 review
0 helpful votes
February 11th, 2024
Verified purchase

Found super.com through kayak.com. They had the best prices out of all the sites by far! When there was a price drop, I was notified and it was easy to cancel my reservation and rebook it at the lower rate. Our hotel stay was exactly as we booked and a great hotel and deal. Beds were comfortable, we slept amazing! Will definitely use your site again and recommend!

Thumbnail of user nysshac
1 review
0 helpful votes
December 18th, 2023
Verified purchase

I loved they had the best pricing.
It was so simple to book, I received texts and emails (for anyone being sneaking make sure your watching the first confirmation communication will not be the last lol) which in my case eased my mind so I didn't have to call and double check nothing. Booked online, showed up and was in my room within 5 minutes no lie... will definitely use this site everytime if they keep these prices.

Thumbnail of user justineg68
1 review
1 helpful vote
April 18th, 2024

I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service

Tip for consumers:
Never use super.com

Products used:
Didn’t use the hotel reservation at all since super.com wouldn’t fix the typo even though the hotel said it wasn’t an issue to change

Value
Returns
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Justin,

Thank you for bringing this to our attention. We completely understand how important it is for every aspect of your travel to align perfectly with your plans. It's worth noting that once a reservation is made through us, we are unable to modify the dates, as these are set based on your initial search criteria.

If your first-choice dates are unavailable, our system helpfully suggests the nearest available alternatives. To ensure a smooth travel experience, please take a moment to verify all your booking details, including dates, location, and price, before finalization. It's also beneficial to review our cancellation policy, so you're well-informed about your options if changes are needed.

We hope we have clarified your doubts and concerns.

Thumbnail of user lizziec23
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Great price super easy to book, hoping everything else goes as smoothly, as we're attending a special family birthday nearby.
Thanks so much

Thumbnail of user nolenea
1 review
2 helpful votes
December 5th, 2023
Verified purchase

Found this site via a travel search engine and was initially unsure as hadn't heard of them. However, booking went smoothly and I secured the best price around when I booked by a lot! Emails and WhatsApp messages were really informative and helpful, and checking in at the Hilton was easy. Plus, I shared my discount code for booking with a friend who also used their site and likewise had a similar smooth experience. Definitely would book via super.com again

Thumbnail of user joen857
2 reviews
0 helpful votes
April 14th, 2024

If I could give this company zero stars I would. Everything starts out nice you build up a nice credit line then even though you pay on time they keep cutting the amount in half. You will get hung out to dry by them eventually and it always comes when you most need it. They do nothing to help you and an Indian u can't understand is customer service. Cheap piece of $#*! company out to scam people. $#*! em I hope their building burns down with the owner inside it

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Joe,

We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.

We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

We want to bring to your attention that you can use advance twice per month and Cash Advance will increase over time based on account history! So next time, after successful repayment, Cash Advance should increase!

Since we're unable to locate your account based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.

This will enable them to investigate your situation thoroughly and establish direct communication with you.

We appreciate your cooperation and look forward to assisting you.

Thumbnail of user skaggsl
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Website name is very sketchy but i took a chance and everything turned out great. They had the best price on the market by a decent margin.

Thumbnail of user davids11805
1 review
1 helpful vote
February 26th, 2024
Verified purchase

I used Super.com to book Dreams at Playa Mujeres. The advertised rate from Hyatt and from the hotel directly was quite high! I looked up alternative options and came across Super.com. The price was approximately 50% of the normal rate and I thought "wow! I hope this is legit". I decided to book it. Not only was it legit, but when I checked in I was taken to the Preferred Lounge and had access to all of the "Preferred" amenities. It was really a special treat! I will absolutely use Super.com again when I travel. Wonderful!

Thumbnail of user cemhousing
1 review
3 helpful votes
January 16th, 2024

The same room was offered at two different prices. For $1 more I could book a fully refundable room. I had to cancel my reservation. It stated that my reservation was not refundable. There is no link to connect to someone to help with the cancelation. Their automated phone line puts you in a never-ending loop. Poorly managed company. Avoid using them!

Tip for consumers:
Misleading, no customer support.

Products used:
Hotel booking.

Service
Value
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

We are sorry that you had trouble with the cancellation of your stay.

Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.

Whenever you require assistance, please don't hesitate to contact us promptly. Our 24/7 live agents are ready and willing to help. You can find all our contact details on both the app and the website:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

We hope we have clarified your doubts and concerns.

Thumbnail of user kayj227
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Everything down to the special instructions was met with perfection.

Hotel staff were friendly and top notch!

Thank you!

Tip for consumers:
Highly recommend them

Products used:
Full refund of upgraded for it.

Service
Value
Quality
Thumbnail of user marx.elliot
1 review
0 helpful votes
December 1st, 2023
Verified purchase

I did a Google Search and got the best price by far! I would just beware for anybody using this that there are lots of extras they tack on like paying for a full refund, request for tip. It's alright the business is legit. I'll give it a try and if all goes well I'll start tipping.

Products used:
Travel services

Service
Value
Quality
Thumbnail of user jend252
1 review
0 helpful votes
April 3rd, 2024
Verified purchase
• Updated review

Quick and easy, get 10% if you refer a friend. Great prices and can cancel for small fee.

Easy and quick
April 3rd, 2024
Verified purchase
• Previous review

Quick and easy, great prices. Was able to enter details and it provided me options. Cancellation available for small extra charge.

Thumbnail of user kaylenovak
1 review
0 helpful votes
April 11th, 2024

I tried booking a hotel room in Vegas. It would let me checkout with a certain price, but then in the end say "Booking incomplete due to sold out room price". I have everything saved so the time during checkout is less than 2 minutes. I tried several times, which is my fault because I continued to have faith it would go through. However when I looked at my card I had 4 charges for those different amounts during checkout. I called and they informed me it is just a hold but it will be released in a few business days.

Service
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Kayle,

Thank you for bringing this to our attention. Our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking.

If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we sell are dynamic, which means that they are always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.

In instances where the booking doesn't successfully go through, no charges are incurred. Instead, an authorization hold or pre-authorization is initiated, reflecting as pending in your bank transactions. This service is facilitated by your card provider, where they temporarily reserve the approved amount, thereby reducing the available funds until the merchant completes the transaction. Since your desired purchase was unavailable and the booking didn't proceed, Super Travel has not executed any charges, and your card processor will release the hold accordingly.

The duration for this release varies based on whether you used a debit or credit card and is subject to the issuing bank's policy.

We trust this explanation provides clarity on the matter.

Thumbnail of user em626cali
1 review
2 helpful votes
February 16th, 2024

Companies like this should not exist. Sad how u guys try to screw over customers. Booked a room threw website Hotel could not find reservation. So i had to pay again.

Tip for consumers:
NEVER USE THERE SERVICE!!!!

Products used:
Hotel

Service
Value
Returns
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hello Nene,

Thank you for bringing this to our attention.

Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.

We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress!

Regards

Thumbnail of user naureenh
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I had a good experience booking with you guys. Check in was very smooth. Everything was wonderful. Thank.

Thumbnail of user simon.gratwick
1 review
0 helpful votes
March 30th, 2024

They get you to book by quoting lower rates than many other sites but leave off service charges and taxes that reputable sites include in the price you pay.
Best to book directly with the hotel or through an honest site like Booking.com

Tip for consumers:
SENT AN EMAIL COMPLAINT AND THE REPLY WAS FROM A CHATBOT I THINK !

Products used:
HOTEL BOOKED

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustind244
1 review
0 helpful votes
February 24th, 2024
Verified purchase

We needed to secure a last minute trip and needed a decent place to stay. We tried booking on a few of the traditional sites and the rates were pricey. With Super we save over 40%.

Service
Value
Thumbnail of user katm236
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I recently had the pleasure of booking through Super.com, and I must say, their deals are unparalleled. The ease of use of their platform made the entire process a breeze. From browsing to booking, everything was straightforward and intuitive.

What truly sets Super.com apart is their incredible deals. I scoured various platforms, but none could match the discounts and offers available on Super.com.

Another aspect that impressed me was their excellent communication. I received multiple reminders of my booking via text and email, ensuring that I was always informed and up-to-date. This level of attention to detail speaks volumes about their commitment to customer satisfaction.

Moreover, their customer service team was exceptional. Whenever I had a query or needed assistance, they were prompt, knowledgeable, and courteous. It's evident that they prioritize customer satisfaction and go above and beyond to ensure a seamless experience.

Overall, my experience with Super.com exceeded my expectations. If you're looking for great deals coupled with unparalleled ease of use and outstanding customer service, I highly recommend giving Super.com a try.

Thumbnail of user jarrodj27
1 review
0 helpful votes
November 25th, 2023
Verified purchase

Ok! So I've never heard of super.com so I was very anxious! The pricing was so much cheaper than any other website. It was really easy & I had an amazing view from my hotel. I strongly recommend this company and will be using it for future travels.

Thumbnail of user genal34
1 review
3 helpful votes
October 3rd, 2023
Verified purchase

I was out of town and needed a Last minute room.
Called a few hotels, prices were really high and I only needed 1 night. Never heard of Super.com took a chance and so glad I did. They saved me close to 100$ and within mins I had a great room in a embassy suites, free cook to order breakfast, comfy beds, great pillows and at 9pm they even had a restaurant and bar open. Great food BTW.
Will definitely use this site again!

Thumbnail of user omarl117
1 review
0 helpful votes
January 27th, 2024

I wish you would accept American Express cards, everything else is perfect! I had no problem at all to make my reserve, the page is very friendly.

Products used:
hotel reservation

Service
Value
Thumbnail of user helmerd6
1 review
1 helpful vote
March 9th, 2024

I have an Issue with the Hotel, it was in such a bad condition that I did not do the check in. Super.com does not have a phone number, no help, no reimbursement. NO customer service. This people request an letter from the hotel via chat, a formal letter from the Hotel for the reimbursement and it will charge a big fee, this is a scam. Do not use. The crazy part is super.com does the reservations trhu Expedia and when you call them, Expedia bounce you back to them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Helmer,

We're sorry to hear that the accommodation did not meet your expectations. Rest assured that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications.
For context, we source our hotel rooms from a variety of partners as well as wholesalers and we pride ourselves on our access to exclusive deals. We trust this clarifies matters for you.
Please understand that, as a third-party booking service, hotel standards, amenities, staff and other guests' behaviors are beyond our control. However, we recognize their importance.
For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay. If the accommodation refers you to us, exceptions to policy may apply, so please obtain written confirmation of the agreement for our Support team.
Please note that we do have a 24/7 Support team. When in need of assistance, you can reach out to one of our 24/7 live agents, and they will be happy to assist you.

All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

We trust this explanation brings clarity to the matter.

Thumbnail of user pennyr252
1 review
0 helpful votes
April 9th, 2023

I have no idea why there are so many bad reviews. If you can read and follow instructions you should get through the site easily. I reserved rooms in three different cities for my road trip and everything went very smoothly. A couple of motels wanted a security deposit, which has nothing to do with SuperTravel, and then if you don't trash the room, you should get it back within 7-10 days. One motel was deceptive about their breakfast, but that had nothing to do with SuperTravel either. These little glitches are common. All in all I'm very pleased with using SuperTravel, they were the least expensive but for one city that I had to book through the hotel site because ST did not have any hotels available in that city.

Products used:
Hotel room

Service
Value

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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!

Company Representative

Thumbnail of user snaptravel
Super ✈.
Typically responds within 15 days

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